Microsoft - Designing and Planning a Microsoft® Exchange Server 2003 Organisation
This online learning collection provides students with the knowledge and skills necessary to successfully design and plan a Microsoft® Exchange Server 2003 organisation in an enterprise network, including a plan for upgrading from previous versions of Exchange. In addition, this course helps you to prepare for Exam 70-285, Designing a Microsoft Exchange Server 2003 Organisation.
Sales Training
Whether you're a junior or a senior salesperson, if the art of selling is close to your heart, MySellingSkills is for you. MySellingSkills is an interactive way to become a real pro... or to stay one.
In 6 chapters of do’s and don’ts and tips and tricks, the following aspects of the face-to-face selling process are covered:
• The best way to open a sales talk
• Asking the right questions
• Using the right arguments: the customer's
• How to handle objections
• Selling your price
• Five ways to close a deal
Cross-selling in a Customer Service Call
Customer service agents have become a vital source of additional sales revenue for companies. To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types of customer inquiries and controlling the call for an efficient sale. It also explains the best practices for selecting cross-selling prospects by gathering appropriate data, and assessing and qualifying sales opportunities. This helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions, handling objections and closing the sale
Customised Language Training
TELL ME MORE® Corporate provides customised language training with a full range of services, ensuring successful training projects. It’s the first multimedia solution in the world to apply speech-recognition technology to foreign-language learning. Now, more than 5 million users and over 500 global corporate references trust TELL ME MORE® for language training. Our solutions are available in English, Spanish, German, French, Italian, Dutch, Chinese and Arabic.
Pricing and Productivity for Product Managers
In this course, entry-level product managers learn about pricing factors and tactics that will affect pricing decisions and how to set pricing in a given business situation. The course also covers strategies for determining the profitability of a product. By learning these critical tasks, product managers will be better able to make key marketing strategy decisions.
Project Management - PRINCE2 Foundation Course
Once your organisation has taken the decision to adopt PRINCE2™, you will often need to look at the most effective way of training as many people as possible, for as little cost as possible. The ILX PRINCE2 Foundation course provides fast paced, interactive computer based training for organisations that wish to train to Foundation exam level. The course combines multiple voices, with animations and interactive exercises allowing learning at a time and pace to suit each and every student.
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